I don't know how they wrote this with a straight face........... .

 

 > I don't know how they wrote this with a straight face.
>

> This was a real memo sent out by IBM to its employees in all seriousness. It went to all field engineers about a computer
> peripheral problem.
>

> The author of this memo was quite genuine. The engineers rolled on
> the floor! Especially note the last couple of sentences.
>

> 'If a mouse fails to operate or should it perform erratically, it
> may need a ball replacement. Mouse balls are now available as FRU
> (Field Replacement Units). Because of the delicate nature of this
> procedure, replacement of mouse balls should only be attempted by
> properly trained personnel.
>

> Before proceeding, determine the type of mouse balls by
> examining the underside of the mouse. Domestic balls will be
> larger and harder than foreign balls. Ball removal procedures differ
> depending upon the manufacturer of the mouse. Foreign balls can be
> replaced using the pop off method. Domestic balls are replaced by
> using the twist off method.
>

> Mouse balls are not usually static sensitive. However, excessive
> handling can result in sudden discharge.
>

> Upon completion of ball replacement, the mouse may be used
> immediately. It is recommended that each person have a pair
> of spare balls for maintaining optimum customer satisfaction.
>

> Any customer missing his balls should contact the local
> personnel in charge of removing and replacing these necessary items.
> Please keep in mind that a customer without properly working balls
> is an unhappy customer.'